noQ24x7 card Frequently Asked Questions (FAQs)

Frequently Asked Questions - General

What is noQ^24x7 Card?
noQ^24x7 Card is India's premier, multi-services prepaid card. With this card you can make payments for all your bills like electricity, telephone, mobile, water, book rail ticket, pay dishtv subscription and much more.

How is noQ^24x7 card different from ItzCash Card?
ItzCash Card is the issuer of noQ^24x7 card. The card functions the way ItzCash Card used to function. The card has the same features and facilities like an ItzCash Card.

What are the benefits I can get with noQ^24x7 Card?
At par value product - The card is an at par value product which empowers you to make payments for essential services anytime-anywhere with convenience and ease.
Payment without queues- The card helps you to pay your essential bills, book railway tickets etc. anytime, anywhere without standing in any queue.
Safe and convenient - It is the smartest option available to any Indian consumer who would like to pay on-line, on-mobile and IVRS.
Range - Available in denominations from Rs. 250/- to Rs. 10,000/- and easy reload options, it allows you to be in control of what you spend.
Micro payments - It uniquely enables the consumer to process micro payments of Re. 1/- upto Rs. 10,000/-.
No hidden costs – The consumer can utilise the full value of the card.

What are the various denominations of the card that I can purchase?
noQ^24x7 Cards are available in Rs. 250/-, Rs. 500/-, Rs. 1000/-, Rs. 2000/-, Rs. 3000/-, Rs. 5000/- and Rs. 10000/- denominations.

How do I use the noQ^24x7 Card?
For using this card you need to scratch the masked area on the reverse of the card where ItzCash is mentioned. It will reveal your account no. and password. To see the demo please click here

What is the Account Number?
Account number is a 12 digit number (e.g. 522542952669) beneath the masked area. It is used for a payment's authentication. Do not disclose your account number to anyone including Itz Cash Card Limited employees for your queries related to the card.

What is the Password?
Password is the 4-digit number (e.g. 5732) after the account number. This too is available under the masked area. Do not disclose your password to anyone including Itz Cash Card Limited employees for your queries related to the card.

What is a serial ID?
Serial ID is a 16 Digit Alpha Numeric card number (e.g. Z1RQ S000 1234 7898) visible on the back side of the card. This number is used for all communication with ItzCash Card Ltd. When you communicate with our customer care executive, you can check payment details with this number. This number is provided so that you need not part with your account number and password during any queries.

Can I swipe this card?
No. This is a scratch card.

How do I get my Account number and Password?
Scratch the scratch area of the card to reveal your Account number and password.

Can I use the card in any shopping mall?
No. noQ^24x7 Card can be used on-line, on-mobile and IVRS.

Is noQ^24x7 a credit card or a debit card?
noQ^24x7 Card is neither a credit card nor a debit card. It is a multi-utility prepaid instrument, which facilitates making payments for all your bills like electricity, telephone, mobile, water, book rail ticket, pay dishtv subscription and much more.

How do I know the card is genuine?
Check whether "noQ^24x7" is appearing on the scratch panel. Also ensure that the plastic pouch and the scratch area are not tampered with.

How can I get in touch with customer care?
You can call us at 022-61125757 and 1901 345 7575 (for MTNL/BSNL)
or
Email: query@itzcash.com or help@itzcash.com or visit www.itzcash.com and click on Help Desk, submit your queries with details.
or
SMS: SMS your query to 57575, ITZHELP_<Your Query>
For eg. ITZHELP Where can I purchase a card in Pune
Note: "_" - Single space
You will get back a query number for your reference and customer care executive will contact your.
or
Write to us: Itz Cash Card Ltd
KYC Cell, Everest Square, junction of Shraddhanand & Nehru Road,
Vile Parle (E), Mumbai - 400 057.
Tel. No. 022-61125656, Fax No. 022-26185383

How can I purchase higher value products exceeding the card value?
If you have a lower value card than your transaction value you can buy a 24x7recharge voucher and can reload to a maximum limit of your card or you can purchase another noQ^24x7 Card and complete your transaction.

How can I order the card?
You can buy the card through an extensive pan-India network spanning approx 2,00,000 outlets, called "ItzCash Point" across approx 2,000 Tier I & II towns in the country. It is also available at approx 40,000 ItzCash franchisees branded as ItzCash world. To view a list of ICWs click here.
You can also get the card home delivered. For home delivery click here.

How do I reload the card?
The card can be reloaded with a reload voucher available at your nearest outlet.
For reload voucher details click here.

How can I check the balance of my card?
You can send the following message to 57575:
ITZ_BAL_AccountNo_Password
For eg. ITZ_BAL_123456789012_1234
Note: "_" - Single space
Or
click on login submit your account no. and password. Select Scratch as card type to see your card balance.

Frequently Asked Questions - noQ^24x7 Essential Services Card

What is noQ^24x7 Card?
noQ^24x7 Card is India's premier, multi-services prepaid card. With this card you can make payments for all your Essential Services.

What can the card be used?
This card can be used for following services payment:
Electricity bills
Air Ticket booking
Water Bills
Property Tax
Railway Ticket Booking
Telephone Bills
Mobile Phone Bills
Mobile Recharge
Insurance Premium
Cooking Gas Payments
ISP For Internet/Broadband Connections
Cable/DTH Subscriptions
Citizen Services By Government Or Government Bodies

How do I use this card?
For using this card you need to scratch the masked area on the scratch card's back side. You will get your account no. and password. While making the payment you need to select ItzCash as your payment option on merchant payment option and put your card account no. and password to make payment. To see a demo for online and on-mobile transaction please click here

What are the various Payment Modes where the card is accepted?
You can use the card to make Payments on-line, on-mobile and IVRS.

What are the denominations of noQ^24x7 Card available in the market?
Currently noQ^24x7 Card is available in denominations of Rs. 250/-, Rs. 500/-, Rs. 1000/-, Rs. 2000/-, Rs.3000/-, Rs. 5000/- and Rs. 10000/-.

What is the validity of the card?
Your noQ^24x7 Card is valid for 6 (six) months from 1st usage* or 12 months from date of manufacture whichever is earlier.
*When you logon to ItzCash Website to check card status or any other feature or when you make payment for any services using your noQ^24x7Card is deemed to be 1st usage.

What is the maximum value I can reload the card?
You can reload your card to a maximum of Rs. 10000/-

How can I see the statement of my card?
You can log on to www.itzcash.com click on login, put your account no. and password and select Scratch Card click on go and see where all your card has been used with date and time.

How do I buy this card?
You can order the card through an extensive pan-India network spanning approx 2,00,000 outlets, called "ItzCash Point" across approx 2,000 Tier I & II towns in the country. It is also available at approx 40,000 ItzCash franchisees branded as ItzCash world. To view a list of ICWs click here.
You can also get the card home delivered. For home delivery click here.

When can I make payment for the card?
It is a prepaid card. Payment for the card has to be made while purchasing the same.

What is upgrading of noQ^24x7 card?
Upgrading of noQ^24x7 card means the card can facilitates payment for complete bouquet of ItzCash services. It includes added services in categories like shopping, travel, telecom, entertainment, book subscriptions, gaming, astrology, donation, charity, matrimonial, education with essential service categories like utility payment, railway ticket booking, insurance premium, DTH payment etc.

What is KYC?
KYC is Know your customer (KYC) is the due diligence that regulated companies must perform to identify their clients and ascertain relevant information pertinent to doing financial business with them.

Where will I get the KYC form?
KYC form is provided in the welcome kit.

To download Know Your Customer (KYC) Form
For individual click here
For corporate click here

What all documents are required for upgrading the card?
If you wish to upgrade noQ^24x7 card, you need to fill the Know Your Customer (KYC) form and attach all required documents provided in the same, put it in the business envelope provided in welcome kit and drop it in any post office box nearest to their area, or courier the KYC and relevant documents to 602, Jai Amba, New Juhu Versova Link Road, Andheri West, Mumbai - 400053 India.

What are the benefits of upgrading my card ?
You can upgrade your noQ^24x7 card to avail the complete bouquet of ItzCash Card services which includes booking air and bus tickets, movie tickets, shopping, gaming and lots more.

Does my validity increases after upgrading the card?
After upgrading your card validity remains the same, which is for 6 (six) months from 1st usage* or 12 months from date of manufacture whichever is earlier.
*When you logon to ItzCash Website to check card status or any other feature or when you make payment for any services using your noQ^24x7Card is deemed to be 1st usage.

Frequently Asked Questions - noQ^24x7 All Services Card

Where can the noQ^24x7 All Services Card be used?
noQ^24x7 All Services Card can be used to avail the complete bouquet of ItzCash services. It includes added services in categories like shopping, travel, telecom, entertainment, book subscriptions, gaming, astrology, donation, charity, matrimonial, education with essential service categories like utility payment, railway ticket booking, insurance premium, DTH payment etc.

What is the maximum amount I can reload my Card?
You can reload your card to a maximum of Rs. 50000/-

How do I buy this card?
You can order the card through an extensive pan-India network spanning approx 2,00,000 outlets, called "ItzCash Point" across approx 2,000 Tier I & II towns in the country. It is also available at approx 40,000 ItzCash franchisees branded as ItzCash world. To view a list of ICWs click here.
You can also get the card home delivered. For home delivery click here.

What are the various Payment Modes where the card is accepted?
You can use the card to make Payments on-line, on-mobile and IVRS.

What are the denominations of noQ^24x7 Card available in the market?
Currently noQ^24x7 Card is available in denominations of Rs. 250/-, Rs. 500/-, Rs. 1000/-, Rs. 2000/-, Rs.3000/-, Rs. 5000/- and Rs. 10000/-.

What is the validity of the card?
Your noQ^24x7 Card is valid for 6 (six) months from 1st usage* or 12 months from date of manufacture whichever is earlier.
*When you logon to ItzCash Website to check card status or any other feature or when you make payment for any services using your noQ^24x7Card is deemed to be 1st usage.

How can I see the statement of my card?
You can log on to www.itzcash.com click on login, put your account no. and password and select Scratch Card click on go and see where all your card has been used with date and time.